As a reputable business, we believe it is our responsibility to make sure that customers are fully aware of our operating procedures and the policies governing the way that we do business. As you read this document, please understand that its purpose is to explain responsibilities held by Urgent Essay Writing, and the responsibilities held by you. When we enter into a business arrangement, there are certain responsibilities that you must meet in order for us to make sure you get the product that you desire. Likewise, we have certain guarantees that we stand by and responsibilities that we take on, in order to provide the best possible products and services.
Order Cancellation Policy
If you must cancel your order, please do it as quickly as possible. If we receive notice of cancellation before any work is done, you will get a full refund. If any research or writing has started, your refund will be pro-rated. The exact amount of the refund will depend on how much work was completed. We must do this so that we can compensate the writer and any other staff member who has worked on your project. If you would like, refunds can be held as credits for future orders.
Up to Date and Accurate Contact Information
The first time that you do business with us, you will be asked to set up a customer account. Part of this process will include entering your contact information. We’ll ask for your name, phone number, email address, etc. Don’t worry. We won’t give this information to anybody else. It is only kept on our system so that we can contact you. If your contact information ever changes, please update it with us. If it is not possible for us to contact you because information is missing or inaccurate, there may be delays in completing your order. If this happens, we cannot be held accountable.
Ensuring Order Accuracy
The more detailed and accurate that the information is in your order, the better we are able to provide you with document(s) that meet your standards. In addition to any writing instructions, it is very helpful for you to provide the grade level (if ordering academic content), number of words, citation format, tone of writing, and whether or not you will need a title page. If there is not enough room on the order form to enter all information, you can contact customer service to provide further instructions. You can also upload information through your account, or contact your writer directly once your project has been started. In the event that we need to contact you with a question about your instructions, please respond as quickly as possible. We may not be able to proceed without your response, or your lack of response may impact the quality of the final product.
We want you to be completely satisfied with the documents that we write for you. If you are not happy with your final draft, you may request that we revise it. In some cases these revisions will be done for free. In other cases, there may be a charge. For a detailed explanation of our revisions policy, please review our revision policy page.
Use of our Products
Use of our academic products are to be limited to personal use, and research. They are not to be sold, distributed, or published. If you use our products in a way that is not intended, we are not responsible for any negative outcome. For business customers, use of our products are per any agreement that is made between the business owner/representative and Urgent Essay Writing. Resumes, CV, and cover letters become the sole property of the customer.
All papers are scanned for originality before they are released to the customer. If you have any doubts about originality, we will provide the results of the plagiarism scan to you. If you would like to make a report of plagiarism, we would need the content along with a copy of turnitin.com report. We will fully investigate and provide fair compensation if the allegations are proven true.
We do as much as we possibly can to stop events such as dangerous weather, power outages, and computer issues from impacting our business. However, in many cases these technical problems are out of our control. Fortunately, this is very rarely an issue. However, if there are delays due to technical problems, we cannot be held responsible. In the same way, we are also not responsible for technical problems at your end.
When you fill in the deadline date and time on your order, please give yourself enough time to review the final product. We have an excellent track record of meeting deadlines. The majority of our late products have been the result of customers not responding to our communications. However, if a paper is late and it is our fault, we will issue a partial refund or credit.
Grade Level Information
Please provide us with accurate information about your grade level. We assign different writers and use different resource materials for students in different grades. Please do not inflate your grade level in an attempt to get a more advanced paper. You will very likely provoke suspicion in your instructor. You will also pay more. If we have to assign a new writer or restart a project because the grade level was incorrect, extra charges will be assessed.
Customer service is available 24 hours each day. Contact methods include email, customer account messaging, live chat, or phone.
Just like most other online companies, we accept major credit and debit cards, PayPal, e-checks, money transfer/fast cash payments. If your bank requires that we verify your identity, we will cooperate with that as quickly as possible. This usually requires you scanning and sending us a copy of your ID. Sometimes, you may be asked to contact your bank directly and follow those instructions. Failure to cooperate can result in a delay or cancellation of your order. We are not accountable if this happens.
We are fully in compliance with any laws that govern our obligations. We are not aware of any laws that customers of ours would be breaking by doing business with us. However, we are not attorneys and we advise anybody with questions to seek legal counsel. If we believe a customer has attempted to commit fraud in placing an order, or that a customer may be a victim of fraud, we will contact authorities and cooperate with any investigation.
Please enable cookies when using our website as disabling them has a negative impact on the way our website functions.
Providing us with Research Materials
We are happy to use sources that you provide to us when doing research. However, you must upload those resources so that we can access them, or you must instruct us on how to access those materials online. You must provide us with payment before we will access any premium content.
Be sure to upload sources or provide us with access information quickly. Here is a brief time table that you can use:
- for orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement,
- for orders due within 24-72 hours, there is a 1 hour deadline;
- for orders with a 72 hour+ deadline, resources must be received within 1 day.
In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion would be required.
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